Refund and Cancellation Policy

This policy explains how to cancel Kredna and when we give refunds. It is part of our terms of service. Kredna is a product of Parful Technologies LLC.

1. What you are buying and how it is delivered

Kredna is desktop software for steel takeoff and estimating, for Windows and Mac, sold as a subscription: a yearly company license, a monthly seat for each person who uses the app, and optional prepaid AI credits. It is delivered digitally. As soon as your account is set up you can download the app from our download page or your dashboard and start using it. Updates are delivered through the app. Nothing is shipped, so there are no shipping costs or delivery times. Prices are shown on our pricing page in US dollars.

2. Free trial

New companies get one free 14-day trial with every feature and 500 AI credits. You add a card at sign-up and are not charged today. Unless you cancel before the trial ends, your subscription starts automatically when it ends and your card is charged for the company license and your seats. If you cancel during the trial, it ends right away, the app becomes read-only and you are not charged. Trial credits have no cash value and are not refundable.

3. How to cancel

A company administrator can cancel at any time from the dashboard: Billing, then Cancel subscription. If you can't get to the dashboard, email support@kredna.com from an administrator's address and we will cancel for you.

• After a paid term has started, cancellation takes effect at the end of your current license year. Until then you keep full access, and your seats continue to be billed monthly unless you remove them.
• You can undo a cancellation from the dashboard any time before it takes effect.
• When it takes effect, the desktop app becomes read-only. You can still open and export your estimates, which stay on your computers. Unused AI credits stay on your company's account and can be used again if you restart your subscription.

4. Changing seats

Administrators can add or remove seats from the dashboard at any time. A seat you add is available immediately and charged, prorated, for the rest of the current monthly period. A seat you remove stops being billed from your next monthly bill; we do not refund the rest of the current month. You need at least one seat while your subscription is active.

5. Refunds

• Company license and seats. Fees are charged in advance and are non-refundable, including for unused time, seats you did not use, or a cancellation part-way through a period.
• AI credits. Credits are non-refundable once bought, and credits that have been used are never refundable. Credits do not expire while your subscription is active.
• Billing errors. If we charge you in error, for example a duplicate charge or a charge after you canceled in time, tell us within 60 days and we will refund it in full.
• If we discontinue Kredna. We will refund the unused part of any prepaid license fee for the period after the service ends.
• Where the law requires. Nothing in this policy limits a refund the law gives you.

If any credit purchase is refunded, the credits it added are removed from your company's balance, in proportion to the amount refunded.

6. How to ask for a refund

Email support@kredna.com with your company name, the invoice number and what happened. Approved refunds go back to the original payment method, and usually arrive within 5 to 10 business days, depending on your bank. Please contact us before disputing a charge with your bank: it is usually the fastest way to sort it out.

7. Failed payments

If a payment fails, we email your administrators and retry it. You can update your card from the dashboard. If it stays unpaid, we may suspend the service until it is paid, and the app becomes read-only in the meantime.

8. Contact

Questions about billing, canceling or refunds: email support@kredna.com.